ISO 10002 - Customer Satisfaction Management

What is ISO 10002?

ISO 10002 provides guidance for planning, designing and implementing an effective complaints-handling process within an organization's existing quality management system.

Key Benefits

• Faster, more consistent resolution of customer complaints
• Better visibility into recurring product or service issues
• Improved customer loyalty and satisfaction
• A structured framework for continuous improvement

Our Certification Process

Our team reviews your complaint-handling procedures and customer feedback loops, verifying alignment with ISO 10002 through an on-site assessment.